FAQ

1-Introduction

Welcome to Lyxos. By using our site, you agree to comply with the following policies. Please read them carefully.

2-Terms and Conditions

2.1. General

• These Terms and Conditions govern your use of Lyxos.
• We reserve the right to update these terms at any time. Continued use of the site constitutes acceptance of any changes.

2.2. User Responsibilities

• Users must be at least 18 years old or have parental consent to use the site.
• You agree to provide accurate, current, and complete information as requested.

3-Privacy Policy

3.1. Information Collection

• We collect personal information such as names, email addresses, and payment information when you make a purchase or register on our site.
• We may also collect non-personal information such as browsing behavior and site usage statistics.

3.2. Use of Information

• Your personal information is used to process transactions, improve our services, and communicate with you.
• We do not sell or rent your personal information to third parties.

3.3. Data Security

• We implement reasonable measures to protect your information from unauthorized access or disclosure.

4-Returns and Exchanges

4.1. Return & Exchange Policy

• Returns are accepted within 14 days of receipt. Items must be in their original condition and packaging and with all tags and labels attached.
• Shipping costs for exchanges are the responsibility of the customer unless the exchange is due to a fault on our part.

4.2. Refunds

• Refunds will be processed to the original payment method within 5 days of receiving the returned item.
• Shipping costs are non-refundable except in cases where we have made an error.

5-Shipping Policy

5.1. Shipping Options

• We offer various shipping options, including standard, expedited, and express shipping.
• Shipping costs and estimated delivery times will be provided at checkout.

5.2. Shipping Issues

• We are not responsible for delays caused by the carrier or for any issues that arise after the package has been shipped.
• If your order is lost or damaged in transit, please contact us within 2 days.

6-Intellectual Property

• All content on the Website, including text, images, logos, and designs, is the property of Lyxos company and is protected by copyright laws.
• You may not use any content from the site without our express permission.

7-Governing Law

• These policies are governed by the laws of Egypt. Any disputes will be resolved in the courts of Egypt.

8-Contact us

• For any further assistance or inquiries, please contact our customer service at info@lyxos.store or call +201097409940.

Thank you for choosing Lyxos. We are delighted to have the opportunity to serve you and ensure that your shopping experience is exceptional.

Lyxos Team